FAQ
Is my personal information kept private?
We keep your data confidential and never share it with third parties. Please review the full Privacy Policy for more details.
Do you ship to my country?
Yes. We ship worldwide.
How much will I be charged for shipping?
Free shipping on all orders.
For international deliveries there is a nominal charge based on volumetric weight; orders above ₹50,000 INR ship free.
Logistics partners: Shiprocket, DHL, FedEx, UPS. Customs and duties for international orders are payable by the customer.
When will I receive my order?
Delivery varies by item, brand, and destination—typically 3–9 weeks. Check the item page or order status for precise estimates.
What payment methods can I use?
Available channels:
- Credit/Debit cards (Visa, MasterCard, AmEx, Visa Debit/Delta, Electron)
- Net banking
- PayPal
- Store credits (from returns)
Checkout is secured. Please enter accurate details to avoid delays.
Can I change or cancel my order?
Changes are allowed within 24 hours. Any price difference must be settled before confirmation; if the new total is lower, a credit note valid for three months is issued.
How can I track my order?
Once shipped, tracking details are emailed. Use the courier partner’s website to follow the shipment.
Is it possible to make custom-fit garments?
We celebrate every body. Custom orders are limited to sizes outside our chart. Email contact@shunyaa.online to request customization. All requests subject to approval.
Can I return a product?
Please refer to our Refunds & Returns section within the Terms and Conditions for complete details.